Refund and Returns Policy

Last Updated: 2nd April, 2026

1. Introduction

Welcome to Notévaa.

These Terms of Use (“Terms”) govern your access to and use of our website, products, and services, including all purchases made through our platform. By accessing this website or purchasing from Notévaa, you agree to be bound by these Terms. If you do not agree, you should not use this website.

2. About Notévaa

Notévaa is a lifestyle and stationery brand offering curated and original planners, journals, and related tools in both digital and physical formats.

3. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian

4. Products, Pricing & Availability

a. Product Descriptions

We make every effort to ensure that product descriptions, images, and details are accurate. However, we do not guarantee that all descriptions are error-free or complete.

b. Pricing

Products may be listed in Nigerian Naira (₦) and/or United States Dollars (USD) depending on the product type and customer location.

We reserve the right to:

Modify pricing at any time
Correct pricing errors without prior notice

c. Availability

All products are subject to availability. We may limit quantities or discontinue products at any time.

5. Orders & Payments

a. Order Acceptance

We reserve the right to:

Accept or decline any order
Cancel orders due to pricing errors, suspected fraud, or product unavailability

If your order is cancelled after payment, you will receive a refund.

b. Payment Processing

Payments are processed securely through third-party providers (e.g., Paystack).

6. Digital Products (Downloads)

Digital products include planners, templates, journals, and other downloadable materials.

a. Delivery

Digital products are delivered electronically via:

Download links
Email access

b. License & Usage

All digital products are licensed for personal use only.

You may not:

Share, distribute, or resell the files
Upload them to public platforms
Modify and claim them as your own

c. Refund Policy (Digital Products)

All digital product purchases are final and non-refundable, due to the nature of instant access. Exceptions may be made only where required by applicable law.

7. Physical Products (Shipping & Delivery)

a. Shipping Locations

We currently ship physical products within Nigeria and to selected international locations (if applicable).

b. Processing Time

Orders are processed within [Insert Timeframe] business days unless otherwise stated.

c. Delivery Time

Delivery timelines are estimates and may vary due to:

Location
Courier delays
Customs processing (for international orders)

d. Shipping Fees

Shipping costs are calculated at checkout and are non-refundable except in cases of confirmed error by Notévaa.

e. Risk & Ownership

Risk of loss or damage passes to you upon delivery of the product to the provided address.

8. Returns, Exchanges & Refunds

a. Eligibility for Returns

We accept returns only if:

The item is defective, damaged, or incorrect upon delivery
The request is made within 5 days of receiving the item

b. Non-Returnable Items

We do not accept returns for:

Change of mind
Minor variations in colour or design
Opened or used products (unless defective)
Digital Products

c. Return Process

To request a return:

Contact us at hello@notevaa.com
Provide order details and clear evidence (e.g., photos and videos)
Wait for confirmation before returning the item

d. Refunds

If approved:

Refunds may be issued to the original payment method
Alternatively, store credit or replacement may be offered

Shipping fees are non-refundable

9. Intellectual Property

All content on this website, including but not limited to:

Product designs
Digital files
Branding, text, images, and graphics

is the property of Notévaa and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.